Returns and warranty

The 3-day rule

Check your parcel when it arrives. If something is wrong, tell us within 3 days of delivery. After 3 days we cannot accept a claim.

What we replace

• An item that arrived damaged or dead on arrival.
• A wrong item: not what you ordered.
• A missing item from your order.

How to ask for a replacement

1. Contact us within 3 days of delivery with your order number.
2. Send clear photos of the item and the packaging, and the unboxing video if you have one.
3. We check your claim and reply, usually within 1–2 working days.
4. If it is accepted we send a replacement of the same item at no cost to you, and we pay the courier for the return. Keep the faulty item until we collect it.

We replace items; we do not give cash refunds. If we cannot replace an item because it is out of stock, we refund its price to your bKash or Nagad account instead.

What we cannot replace

• Change of mind, or ordering the wrong part for your project.
• Parts that have been used, soldered, programmed against, modified or burnt out.
• Damage from wrong wiring, over-voltage, reversed polarity, short circuits, static or other misuse.
• Claims made after 3 days, or without photos or video of the problem.

Warranty

Our parts carry no warranty beyond the 3-day replacement above. Once that period ends, the part is yours to use and we cannot repair or replace it.

Cancelling an order

You can cancel an order before we hand it to the courier. Contact us as soon as possible. Once it has shipped it can no longer be cancelled.